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Consumers also complained about difficulty reaching the business to inquire of the status of their orders or to request refunds for products not received. The business responded to BBB with an explanation that certain vendors underestimated their capacity and were unable to fulfill all of the business's orders.
The business assured BBB that they are working with their vendors to ensure capacity to meet the business's growth demands. The business also indicated it hired a full-time manager to oversee the customer response team to improve service and communication with its customers.
In MayBBB contacted the business again to state concerns regarding continued complaints regarding lack of communication from the business and inability to reach the business concerning order status. The business responded with assurance arkansxs consumers are responded to via chat line or.
As of JulyBBB records indicate complaints continue where consumers report difficulty in communication with the business.