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Before you customize Chat, you need to create the basic Chat implementation for your Salesforce org.

Available in: Performance Editions and in Developer Edition orgs that were created after June 14, Required Editions and User Permissions. Enable Chat Get started with Chat by enabling it for your Salesforce org.

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After you enable Chat, you can customize it. Create Chat Users Before your users can assist customers with chat, you need to as the users as Chat users. ih

Chat users are support agents and supervisors who have the Salesforce permissions to assist customers with chat. You can also empower your supervisors to as skills to agents. This information applies to Live Agent routing for chats only.

Create deployments to implement Chat and control its functionality on your website. Create Chat Buttons Create chat buttons to enable customers to request a chat with an agent directly from your website.

Customize Your Chat Branding with Salesforce Sites To customize your Chat implementation with images, use a Salesforce Site to the images for your chat window and chat buttons. To create user profiles and permission sets:.